Our customers are important for us, and that is why we want them to have the best and fastest service possible. In order to achieve this, we are cooperating with fastest, reliable and leading carriers that ship our products with affordable shipping prices according to high standards of shipping service.
Our current carriers are DHL, TNT, Royal Mail, Fed Ex and EMS. In order to make the delivery faster, we deliver our products directly from the manufacturing facilities.
The delivery period ranges between 3-5 business days, however for specific locations it can range between 5-12 business days. When the product is shipped out, the customers will be provided with an email from the company that enables them to track the package.
If you order the product before 09:00AM Australian Central Standard Time (ACST, UTC+09:30), then the product will be shipped out on the same day. The delivery fee is incorporated into the product price.
MSB operates according to the international standards of delivery procedures and provides its customers with necessary means for tracking the package through the shipping company, including a trace number and regular updates on the delivery period. Since MSB does not have direct control over the shipment process once the product ships out, we will continuously update on possible delays and international transit issues. Regarding the return of the product, the customers are not required to cover the export expenses. In order to find out more about regulations, please click here.
The cooperation between the MSB company representatives and the bank can affect the delivery speed. The product will be shipped out considerably faster provided that the terms for the procedures are agreed to both sides. Upon the confirmation of the payment, the process of shipping out the product is organized.